[SV-03] managed operations
We run the software we build.
When you want the outcome without carrying the operational burden, we take ownership. SLA-backed uptime, on-call engineering, and workflow owners embedded inside Askuala Labs mean the system never becomes your weekend problem.
[outcomes]
What you actually get.
[01]
SLA-backed uptime
Contractual availability and response targets. No ambiguity about who owns the pager.
[02]
Workflow ownership
A dedicated workflow owner inside Askuala Labs — not just an engineering ticket queue.
[03]
Capacity on demand
Seasonal spikes, new regulations, or an audit? We scale coverage and ship fixes.
[04]
Transparent reporting
Monthly ops reports that show what moved, what broke, and what we fixed.
[how it works]
A disciplined sequence, not a surprise.
[01]
Baseline runbooks
We document every operational routine so coverage is deterministic.
[02]
On-call engineering
Primary and secondary rotations with defined response times by severity.
[03]
Continuous improvement
Each ticket is also a signal — recurring issues drive engineering backlog, not just support hours.
[04]
Reporting cadence
Weekly operational standup, monthly executive summary, quarterly review of outcomes.
[when this is right]
- You have a working system but no internal team to run it 24×7.
- You've outgrown ad-hoc support but a full in-house ops team is premature.
- The system is business-critical and downtime is expensive.
[when it is not]
- You already have a mature internal ops practice — you probably want staff augmentation instead.
[faq]
Questions buyers actually ask.
- Do you only operate systems you built?
- Mostly. We take over third-party systems selectively — only when we can commit to the SLA honestly, which usually requires a scoped audit first.
- What SLAs do you offer?
- Tiered: 99.9% availability with 1-hour P1 response is the common baseline; higher tiers available for mission-critical workloads.
- How are you priced?
- Monthly retainer scoped to coverage tier and system complexity. No per-ticket pricing — it misaligns incentives.
[related services]
Pairs well with.
[SV-01]
Workflow Engineering
Workflow engineering services for growing organizations. We turn paper, spreadsheet, and messaging-app workflows into st…
[SV-05]
Enterprise Software Development
Enterprise software development, ERP, and SaaS platform engineering for scaling organizations. Role-based access, deep i…
[next step]
Have a workflow worth re-engineering?
Tell us what breaks, who it hurts, and what the system should feel like. Submit the form and we'll come back with a written next step in < 24 hours.